Privacy Policy

This Privacy Policy explains how Shofarpulse collects, uses, stores, shares, and protects personal data across our website, online store, marketplace, communication services, and support channels.

Privacy Policy is important because trust matters. At Shofarpulse, we are committed to handling personal data responsibly, transparently, and with respect for the rights and dignity of every user.

This Privacy Policy applies to visitors, customers, vendors, subscribers, churches, ministries, and any other person who interacts with our website, store, marketplace, support channels, or communication tools.

By using Shofarpulse, creating an account, placing an order, applying as a vendor, joining our communications, or contacting us, you acknowledge that your information may be processed as described in this Privacy Policy.

Who We Are

Shofarpulse is a faith-based digital platform and marketplace that provides Bible study resources, Sabbath School materials, digital media, communication tools, marketplace features, and related support services. We operate through our website, marketplace tools, customer support channels, and related digital systems.

Shofarpulse head office is located at Jairo Owino Road, Ziwani, Nairobi, Kenya. For privacy-related questions, you may contact us using the details provided at the end of this page.

Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through:

• Our website pages and forms
• User account registration and login
• WooCommerce shopping, checkout, and order management
• WCFM marketplace vendor registration and vendor dashboards
• Newsletter signups and communications, where used
• Bulk SMS and communication-related inquiries
• Support requests, contact forms, and other direct communication
• Cookies, analytics, logs, and technical data collected through site usage

Personal Data We Collect

Depending on how you use Shofarpulse, we may collect the following categories of personal data:

1. Account and Identity Information

• First name and last name
• Email address
• Username or login credentials
• Password (stored securely in hashed form by system processes, not in plain text)
• Display name or store name where applicable

2. Contact Information

• Phone number
• Billing address
• Shipping address
• City, state, country, postcode or ZIP code
• Customer support contact details

3. Order and Transaction Information

• Products ordered or purchased
• Order number, order value, and order status
• Payment-related information required for processing a transaction
• Refund and return information
• Shipping and delivery information

4. Vendor and Marketplace Information

• Store name and store description
• Store logo and banner images
• Vendor address and support information
• Payment or payout setup information
• Store policies and social media links
• Product listings, inventory, pricing, and order fulfillment data

5. Communication Information

• Messages sent through contact forms
• Email correspondence
• Support requests and related history
• Communication preferences
• Bulk SMS or church communication inquiry details, where submitted

6. Technical and Usage Information

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent
• Referral source, cookies, and diagnostic information
• Security logs and fraud prevention data

How We Collect Personal Data

We collect personal data in different ways, including:

• When you create an account or log in
• When you place an order or fill in checkout details
• When you apply to become a vendor
• When you upload store information or product listings
• When you subscribe to updates or communications
• When you contact us through a form, email, or WhatsApp
• Automatically through cookies, analytics, logs, and similar technologies

How We Use Personal Data

We use personal data only for legitimate and necessary purposes connected with operating Shofarpulse. These purposes may include:

• Creating and managing user accounts
• Providing access to purchased or downloaded materials
• Processing orders, payments, refunds, and returns
• Operating and administering the multivendor marketplace
• Verifying vendor accounts and onboarding sellers
• Providing customer support and responding to inquiries
• Sending important transactional or service communications
• Improving website functionality, performance, and user experience
• Detecting fraud, abuse, or security incidents
• Complying with applicable legal, tax, and regulatory obligations
• Sending updates, newsletters, or marketing communications where you have agreed or where permitted by law

Legal Bases for Processing

Depending on the circumstances, we may process personal data on one or more of the following bases:

• Your consent
• The need to perform a contract or take steps before entering a contract
• Compliance with legal or regulatory obligations
• Our legitimate interests in operating, securing, and improving the platform, provided those interests do not override your rights and freedoms

Marketplace and Vendor Data

Because Shofarpulse is a multivendor marketplace, some personal data is processed to make the marketplace function properly. This includes vendor registration details, store settings, payout details, product data, customer order information, and customer support information connected to vendor operations.

Vendors may receive limited customer information that is necessary to fulfill orders, provide support, process returns, or comply with marketplace responsibilities. Vendors must use this information only for legitimate marketplace purposes and must not misuse, disclose, or exploit customer data outside the platform’s rules.

How We Share Personal Data

We do not sell personal data. However, we may share personal data where necessary with:

• Vendors, where necessary to fulfill customer orders and support marketplace transactions
• Payment providers or gateways used to process transactions
• Shipping, logistics, or delivery service providers, where needed
• Hosting, website maintenance, security, analytics, and technical service providers
• Email, messaging, or communication providers where such tools are used
• Professional advisers, auditors, insurers, or legal representatives where reasonably necessary
• Regulators, authorities, or law enforcement where required by law or valid legal process

Cookies and Similar Technologies

We may use cookies and similar technologies to support login sessions, remember preferences, maintain carts, improve security, understand site usage, and measure performance. Some cookies are essential for core functionality, while others may support analytics or performance improvement.

You may be able to control cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.

Payments, Shipping, and Third-Party Services

When you make a purchase, some information must be passed to payment providers and, where relevant, shipping or logistics partners. This may include information such as order totals, billing details, shipping details, and information necessary to confirm, support, or complete the transaction.

If we use third-party plugins, integrations, or communication services, those services may also process limited information needed to perform their functions. We encourage users to review the privacy practices of relevant third-party providers where appropriate.

Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain accounts and order histories
• Comply with tax, accounting, legal, or dispute-resolution obligations
• Preserve security and fraud-prevention records
• Maintain vendor marketplace records
• Respond to support and operational needs

Once data is no longer needed, we may delete it, anonymize it, or securely archive it where retention is still required by law or operational necessity.

Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction. These measures may include secure account controls, password protections, restricted administrative access, software updates, backup practices, and security monitoring.

However, no website, database, or electronic transmission can be guaranteed to be completely secure. Users should also take steps to protect their own accounts, including using strong passwords and keeping login details confidential.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal data. These may include the right:

• To be informed about how your personal data is used
• To access personal data we hold about you
• To request correction of inaccurate or incomplete data
• To request deletion of personal data in certain circumstances
• To object to certain processing
• To request restriction of certain processing
• To request portability of your data where applicable
• To withdraw consent where processing is based on consent
• To lodge a complaint with the relevant supervisory or regulatory authority where you believe your rights have been violated

To exercise any privacy right, please contact us using the details at the end of this Privacy Policy. We may need to verify your identity before acting on certain requests.

International Users and Transfers

Shofarpulse may be accessed by users in different countries. Because some website tools, hosting services, payment providers, or plugin services may operate across borders, personal data may be stored or processed in jurisdictions outside your country. Where this happens, we aim to use reasonable safeguards and only use service providers necessary for operating the platform effectively.

Children’s Privacy

Shofarpulse is not intended to knowingly collect personal data from children in violation of applicable law. If you believe a child has submitted personal data without proper authority or consent, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or operational practices. When we do, we will update the effective date or revision date of the page. Continued use of the website after changes are published may indicate acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need help regarding personal data handled by Shofarpulse, please contact us:

Last updated: April 16, 2026