At Shofarpulse, we aim to serve our community with integrity, clarity, and excellence. We want you to be satisfied with your purchase. Because we offer digital resources, creative services, church communication tools, and faith-based products, our refund policy varies by product type. Your statutory rights are not affected by this policy.

If you have any questions before purchasing, please contact us — we would be glad to help.

1. Digital Products

Applies to: Sabbath School Notes, eBooks, Devotionals, Study Resources, Media Downloads.

Due to the immediate and non-returnable nature of digital downloads, all sales of digital products are final once the download link has been accessed or the file has been delivered.

Exceptions — we will issue a full refund if:

• The file is corrupted, inaccessible, or non-functional, and we cannot provide a working replacement within 48 hours of your notification.
• You were charged twice for the same digital product due to a technical error.
• The product delivered is materially different from what was described on our website.

2. Creative & Media Services

Applies to: Website Design, Graphic Design, Branding, Livestream Graphics, Program Design, and similar services.

• Before work begins: You may cancel for a full refund any time before we commence work on your project.
• After work begins: Once work has commenced, refunds are prorated based on the percentage of work completed. Any deposit paid is non-refundable once work has started.
• After delivery: Once a final deliverable has been approved and delivered, refunds are not available. If you are unsatisfied, please contact us — we will work with you in good faith to revise the deliverable within the agreed scope.
• Cancellation by Shofarpulse: If we are unable to complete a project for any reason, you will receive a full refund for any work not yet completed.

3. Bulk SMS & Church Communication Services

• Unused SMS credits: Refunds are available for unused SMS credits within 30 days of purchase, provided no messages have been sent from that credit batch.
• Used credits: Once SMS credits have been used to send messages, they are non-refundable.
• Service failures: If our system fails to deliver messages due to a fault on our end, we will either resend the messages at no cost or refund the equivalent value of the failed messages.

4. Physical Products

Applies to: Christian Books, Bibles, Marketplace Items.

For physical products purchased directly from Shofarpulse:

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in their original condition, and in their original packaging.
• To start a return, email sales@shofarpulse.net with your order number. Items sent back without prior approval will not be accepted.
• Return shipping costs are the responsibility of the customer, unless the item was defective, damaged, or incorrect.

Defective or incorrect items: Contact us within 7 days of delivery and we will arrange a replacement or full refund at no cost to you.

Marketplace items sold by third-party vendors: Some products in our marketplace are sold and fulfilled by independent Christian vendors. For these items, the vendor’s own refund policy applies. We will clearly indicate on each product page whether an item is sold by Shofarpulse or by a third-party vendor. If you have an issue with a vendor-sold item, please contact us and we will help mediate.

5. EU & UK Consumers: 14-Day Right of Withdrawal

If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your goods (or from the date the contract is concluded for digital products and services), without providing any reason.

To exercise this right, email sales@shofarpulse.net with your name, order number, and the product(s) you wish to withdraw. We will send you an acknowledgment of receipt and process your refund within 14 days of receiving the returned goods or proof of return.

Exceptions: The right of withdrawal does not apply to personalised goods, sealed goods unsealed after delivery for hygiene reasons, or digital content you have expressly consented to receive immediately with acknowledgment that you lose the right of withdrawal.

6. Kenyan Consumers

In accordance with the Consumer Protection Act (2012) of Kenya, you have the right to goods and services that are of reasonable quality, fit for purpose, and as described. If a product or service fails to meet these standards, you may be entitled to a repair, replacement, or refund. Contact us at sales@shofarpulse.net and we will resolve the matter promptly.

7. How to Request a Refund

For all refund requests, email sales@shofarpulse.net with:

• Your order number
• The product or service in question
• The reason for your request

We aim to respond within 2 business days.

8. Processing Times

Approved refunds will be processed within 5–7 business days and issued to your original payment method. Please allow additional time for your bank, M-Pesa, or card issuer to post the refund.

9. Contact Us

If you have any questions about this policy or need help with a refund, please contact us:

Study the Word. Grow in Faith. Share the Message.